Delivery

Waiting for your order to arrive? You can track your order using the link provided by the courier. Alternatively, please check the delivery dates for your order before contacting us as, until this has passed, we won’t be able to offer you any update.

If your order hasn’t arrived within the timeframe, the best way to get in touch is to contact our customer service team.

Standard delivery to mainland UK  

• Free for orders £100 and above (excluding VAT)
• £4.99 for orders below £100 (excluding VAT)

With standard delivery for in stock items, you will receive your order within 5 working days, excluding weekends and bank holidays. Items on pre-order will show an expected date on the product page.

Please note, whilst our team will endeavour to dispatch your order as soon as possible, it may take up to 4 working days to be dispatched from our distribution centre. 

Please do not worry if you have not heard from us in the first few days after ordering as rest assured, a dispatch notification will be received as soon as your order is ready to leave our distribution centre.

Next day delivery to mainland UK - TEMPORARILY UNAVAILABLE

Delivery to non-mainland UK addresses 

Delivery to addresses located in the Scottish Highlands & Islands, Isle of Wight, Isle of Man and Northern Ireland will incur additional charges

• £12.00 for orders under 30kg in weight and above £100
• £15.95 for orders under 30kg in weight and under £100
• For orders over 30kg, you will require a quote to obtain an accurate delivery cost before placing your order. Please contact us on 0345 121 8111

For Northern Ireland, residential customers do not require an EORI for delivery, however, if a delivery is to a business address, you will need to obtain an XI EORI number from the local tax authorities.

Currently, we cannot deliver to addresses outside the UK for orders placed on this website.

On certain products you can take advantage of our White Glove home assembly and delivery service. Our professional service will not only deliver your item to you, but also unpack it, assemble it in a room of your choice, and demonstrate it for you.

Need an item removing?

If you have an old item, we can also take this away for you and dispose of it accordingly. This additional service costs £70, please contact Customer Services team customerservice@healthcarepro.co.uk to arrange for an item removal.

The White Glove home assembly and delivery service is available for UK mainland addresses only.

For made to order items, you will be given an approximate delivery date or an idea of how long the item may take to arrive when ordering. This isn't a guaranteed delivery date. If there is a delay, we will update you as soon as possible.

Some of our larger products need additional delivery details, such as accessibility to the property, before they can be dispatched. If you purchase one of these items, we will contact you to discuss this.

When you place an order with us, we immediately start to get your item(s) ready for dispatch, so we can’t cancel or change your order once you’ve placed it. We understand you may want to return an order once it arrives, so here at Healthcare Pro we have a generous 30 day No Quibble Guarantee (apart from a few products that can't be cancelled or returned; see our returns policy), as long as the product is returned unused, in its original condition and packaging, within 30 calendar days of receipt. Please refer to our returns policy for full details.

When returning an order to us for these reasons, please be aware that you will need to both pay for and be responsible for the return. As such, we recommend that you take out a tracked, insured return. If you want an alternative product in place of a refund, please call us and we can arrange this for you.

On occasion we run out of certain products. If your order contains an item we're currently waiting for, we may choose to dispatch your items separately with no extra postage charges. We will be in touch with you if this is the case.