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Get expert advice to help your loved one do more everyday tasks and the things they enjoy
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Returns for our loaned equipment (ICES)

 If you, or someone you know, has been loaned equipment through one of our Integrated Community Equipment Services (ICES) and you no longer need it, you can contact your local Service Centre to arrange a free of charge collection.

Please follow the link below to find the details of your local Service Centre and contact them using the phone number or email address provided: https://www.nrshealthcare.com/ices/index.php/t

Customer Service

Speak to our friendly Customer Service team for help and support with basic product information, making an order, managing an existing order, returns and more.

Opening hours

  • Monday to Friday
    9:00 am to 5:00 pm
  • Saturday and Sunday
    Closed
  • Bank Holidays
    Closed

Christmas and New Year opening hours

23rd to the 26th December - Closed

27th to the 29th December - 9am to 5pm

30th December to the 1st January - Closed

Normal opening hours will resume from Tuesday 2nd January 2024.

Ways to contact us

  • Email
    [email protected]
    Operates only during working hours
  • Live Chat
    Please use the popup window on the home page.
    Available during working hours and weekends, when staffing levels allow.
    If the popup is not visible, please use one of the alternative methods given here.

You can also get in touch with our Customer Service team by filling in the form below.

Trade/professional account customers

For organisations that currently have an invoice account with NRS Healthcare: if you would like to place an order or have a query about an order, please contact the Customer Service team. 

Expert Advice Service

For more detailed information to help you decide whether or not an individual product is suitable for your needs, please use our Expert Advice Service. You can find out more about this service here.

Frequently asked questions

Need help? See our frequently asked questions for support with the following:

New product ideas

Do you have an idea for a new daily living aid or how one of our existing products could be improved? Our new product development team welcomes any new ideas, whether you're a qualified healthcare professional, carer, or use daily living aids yourself.

Media enquiries

If you are from the media and need to get in touch with our press office, please visit our media enquiries page here.

Please note, this area is for media enquiries only. If you're not a member of the media, please speak to Customer Service.

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