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0345 121 8111
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on all orders over £70*

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Contact us

Returns for our loaned equipment
If you, or someone you know, has been loaned equipment through one of our Integrated Community Equipment Services (ICES) and you no longer need it, you can contact your local Service Centre to arrange a free of charge collection.

Please follow the link below to find the details of your local Service Centre and contact them using the phone number or email address provided: https://www.nrshealthcare.com/ices/index.php/t

Help with orders and basic product information

Customer Service

Speak to our friendly Customer Service team for help and support with making an order, managing an existing order, returns, and more.

Opening hours

  • Monday to Friday
    8:00 am to 8:00 pm
  • Saturday and Sunday
    9:00am to 5:00pm
  • Bank holidays
    9:00am to 5:00pm

You can also get in touch with our Customer Service team by filling in the form below.

Trade/professional account customers

If you would like to place an order or for any order queries please contact [email protected] – this is solely for organisations that currently have an invoice account with NRS Healthcare.

Expert Advice Service

For more detailed information to help you decide whether or not an individual product is suitable for your needs, please use our Expert Advice Service. You can find out more about this service here.


Opening hours 

  • Monday to Friday
    8:30am - 4:00pm

Frequently asked questions

Need help? See our frequently asked questions for support with the following:

New product ideas

Do you have an idea for a new daily living aid or how one of our existing products could be improved? Our new product development team welcomes any new ideas, whether you're a qualified healthcare professional, carer, or use daily living aids yourself.

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