It's a unique 3-digit number printed on the back of your credit/debit card that helps us validate your purchase and protect against fraud. Since this isn't contained in the magnetic strip information, it doesn't get printed on sales receipts, so it's difficult for anyone other than the genuine cardholder to know it. It's sometimes referred to as the Card Security Code, the Personal Security Code or the Card Verification Value (CVV).
Your order can't be fully processed without a valid Security Code. Once your order has been processed, your Security Code won't be held on file.
Shopping with us is easy and it is your choice as to how you order:
We offer a variety of ways to pay so that you can choose the method that suits you. Don't forget, you can order online or by phone and pay by any of the following methods:
Unfortunately, you can't add to your order once it has been placed. This is because orders are normally processed immediately after they've been placed and your order will have already been sent to the warehouse to be packed. If you do need to order additional items, you'll need to place a new order.
Once your order has been sent to the warehouse to be packed, we can't stop your order from being delivered. If you change your mind about an order and want to cancel it, you'll need to return it once it's been delivered. You can do this within 30 days of receipt of your goods, but please refer to our returns policy. If you have any further questions or need any assistance, please contact Customer Service.
For orders below £100 excluding VAT, normal delivery and packaging charges are £4.99 to most UK destinations and FREE on orders where the total of goods comes to £100 excluding VAT or more. Higher delivery charges apply to N. Ireland, Highlands & Islands, Isle of Wight, and Isle of Man. For more information, see our delivery page.
The length of time delivery will take depends on which delivery option you have chosen.
Please see our delivery page for more information on delivery services.
We regret we cannot always specify exact date or time of delivery. If you require a more urgent delivery e.g. overnight/guaranteed next day, it can normally be arranged at an additional shipment cost - please contact Customer Service for help with this.
For orders purchased online at healthcarepro.co.uk, we deliver to addresses within the United Kingdom (meaning England, Northern Ireland, Scotland and Wales) but we currently do not accept orders for countries outside of the UK (including the Channel Islands and Eire).
While we do deliver to Northern Ireland, there are some restrictions. Following Brexit, products that are shipped direct from our suppliers are temporarily unavailable in Northern Ireland. We will continue to monitor this situation and apologise for any inconvenience.
Yes. If you're ordering on healthcarepro.co.uk, you have the option to choose a delivery address when you go through the checkout.
If you're placing your order by phone, inform a member of our Customer Service team that you'd like to send the item to a different address. To ensure safe delivery, we will need the full address including the postcode.
No, you can only get them sent to one address. If you need orders delivered to different addresses, you will need to place a new order for each delivery address (and you'll have to pay for delivery on each order, if applicable).
Please note that, at the present time, our delivery partner is taking steps to avoid contact when delivering to customers. If no safe place is available or a signature is required, they will knock on the door, place your delivery on your doorstep and step back. When you answer they will ask for your name to ensure a safe delivery, but will not ask you to sign using a handheld device.
Please read our returns policy for details on what can and can't be returned and how to return items to us.
You will be responsible for the cost of returning the goods. You can choose to return the goods yourself or arrange for Healthcare Pro to collect the goods (when advising of return to Customer Service).
We recommend you use a recorded delivery service (tracked and insured) as we will not be responsible for any loss or damage to them in transit and we reserve the right not to refund any amounts attributable to such loss or damage.
Please see our returns page for more details.
If your item develops a fault within 12 months of your receiving it (or 24 months for an NRS Healthcare branded product), Healthcare Pro will replace, repair or refund your item where possible (subject to stock availability).
To return an item, call Customer Service and one of our friendly advisors will advise you of the procedure.
Our parcels are packaged to ensure that any damage in transit is kept to an absolute minimum. However, we will happily refund or, when available (subject to stock availability), replace any damaged or faulty item within 30 days of delivery.
Please see our returns policy for information on how to return a damaged or faulty item.
For more information about damaged or faulty items see our terms and conditions.
Nothing in this section or elsewhere in these FAQs, our terms and conditions, or our returns policy affects your statutory legal rights.
If you need any other help, or if you would just like to tell us what you think, then we would be delighted to hear from you. You can find our full contact information here.
If you need information on a product we sell, then please contact our friendly and knowledgeable Customer Service team.
We also offer a free and impartial Expert Advice Service where you can speak to an Occupational Therapist or Occupational Therapy Assistant to check if a product is suitable for your needs. You can find out more about this service here.
Healthcare Pro offer an Expert Advice Service managed by our Occupational Therapists. We will be pleased to provide you with guidance on technical matters, product purpose and suitability for any products we offer in order to assist you in making the right choice. You can find out more about this service here.