with code WELCOMEBACK25. *T&Cs apply
If you have fully read our returns policy and your item is eligible for return, please follow the steps below to return it.
It's important to include a returns form with your order so that we know who it's from and what to do with it once it arrives back at our warehouse.
Please choose the relevant returns form below by clicking one of the following options. This form can either be printed or you can write out the details requested on the form on a piece of paper to include with your return.
For all orders except for large equipment, please use the most relevant form:
For large equipment, such as riser recliners, scooters, powerchairs, beds, hoists, and shower trolleys, please contact us first then use this form:
Please make sure that you provide all the information requested on the form. This will help us to process the return as quickly and efficiently as possible once it's received back in our warehouse.
The forms are in a PDF format which most computers, tablets, and smartphones can open. In the rare circumstances where you can't view a PDF, please download the free PDF reader from Adobe. If you have any problems, please contact us.
The address to return the item to us will be on the form you selected in the previous step. Please follow the instructions on the form above and return back to us as follows:
If the above doesn't cover your specific circumstances, please contact us.
Please keep any details of your return until we have received it.